What items can I ship with your company?

You can ship a wide variety of items, including personal goods, business supplies, household appliances, and more. Restricted items: https://jca.gov.jm/individual/passenger/test-fixes/

How long does shipping take?

Delivery times vary depending on the destination and service selected. For courier shipments, packages typically take within 4-5 business days after delivery to overseas warehouse to arrive in Jamaica.

How do I track my shipment?

You can track your shipment on our website or mobile app. In addition, email updates will be provided at every stage of the delivery process.

How do I calculate shipping costs?

Shipping costs are determined by the weight, dimensions, destination, and type of service. You can always contact us at (876-304-5268) for a free quote for packages.

Are there additional fees for customs clearance?

Yes, customs duties, taxes, and handling fees may apply depending on the type of goods and their declared value. Goods exceeding $100usd attract customs duty.

What documents are required for shipping?

For international shipments, you need a completed shipping invoice, a packing list, and any additional permits required by the destination country. For Courier Services you will need to submit a valid invoice for packages.

Can you assist with customs clearance?

Yes, we offer full customs brokerage services for Motor Vehicle, Containers Barrels etc. to simplify the clearance process for our clients.

What should I do if my package is delayed?

Please contact our customer service team with your tracking number for assistance. We will investigate the issue and provide updates.

What if my package is lost or damaged?

If your package is lost or damaged, submit a claim through our website or contact our customer service team. Claims must be submitted within 5 days of delivery.